1 reviews | Active since Aug 2013

22 Sept 2016, 09:17

Miway does things there way actually.

<p>Recent negative experiences. 1. No compensation was made for name dropping a friend as they app**** on Hippo, the name drop was not valid and Miway did not even offer me a month's discounted premium to say we hear you as our valued client as they claim I am. 2. No online benefit for existing clients. 3. I got a quote online on the 20th of September 2016, where by the system gave me 2 great rates, and when I wanted to accept these, it kicked me offline, then when I brought the matter up with the Senior Rep - Christiaan, he informed me there is nothing they can do for me with regards to that and cannot honor it, but only address it with I.T department. He then tried to better my policy as I now work closer to my residing address and it is a safer location in a sense that it has security controll access and guess what, my premium increased. I then said that they will definitely lose me as a "valued" client if this is the case as King Price is R100 cheaper in premium on like for like terms. #DissappointedAgain</p>

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Replies (6)
MiWay Insurance
MiWay Insurance's reply22 Sept 2016, 10:48
Official

Thanks for bringing this to our attention! We’re so sorry to hear that the recent changes to your policy has left you feeling let down and undervalued! Innocentia will be in contact shortly to discuss your concerns.

Best regards,
The MiWay Team

Best regards,

MiWay Insurance
MiWay Insurance's reply22 Sept 2016, 13:01
Official

Thanks for giving Innocentia a chance to step in and assist you with your policy, we urge you to give us a call if there's anything else we're able to help with.

Best regards,
The MiWay Team

Best regards,

's update22 Sept 2016, 15:47
Reviewer Update

To the public, please do not be fooled by there commment whereby they assisted me, as they never. They just actknowleged the issue but did ot try to resolve or compensate in anyway.

MiWay Insurance
MiWay Insurance's reply23 Sept 2016, 13:02
Official

Thanks for your comment, we understand your frustrations but our decision remains unchanged. We're sorry that you do not qualify for MiRewards. Please feel free to give us a call if you need further clarity.

Best regards,
The MiWay Team

Best regards,

's update23 Sept 2016, 13:47
Reviewer Update

I am not only referring to MiRewards but also to the other 2 above points I mentioned. #LosingAClientForLife

MiWay Insurance
MiWay Insurance's reply23 Sept 2016, 13:53
Official

We are really sorry that this is not the outcome you had hoped for.

Best regards,
The MiWay Team

Best regards,