Miway does not understand 'No means No!!!'

<p>My wife has cancelled the insurance policy that we have had on our vehicle towards the end of May 2017. Well at least, she tried. After requesting a call from Miway, my wife was advised that the consultant who deals with cancellations will contact her back. Two days later she had then received a call from the consultant who then tried to persuade my wife not to cancel. To which my wife advised that I had take out cover elsewhere. The agent then persisted that my wife instead of cancelling the policy, rather remove the vehicle cover and continue with just the life cover for R50 a month. So my wife eventually gave in and continued with the life cover policy. We eventually decided that the life policy was just a waste of money and so my wife requested a call back from Miway. When my wife advised the consultant she would like to cancel, she was told that she would be called back. Eventually after another two days, she was contacted by a "Senior Consultant" who persisted that my wife continue with the policy. My wife continued requesting for the policy to be cancelled, until the"Senior Consultant" finally stopped pushing my wife to continue with the policy and said that the policy will be cancelled. My wife then received an email on the 22/06/2017 advising that her new policy will commence on the 01/07/2016. I would like to know who has given authorization for her account to be debitted and furthermore, who has accepted this policy. If Miway cannot provide me with the call recording that proves my wifes acceptance of the policy, I will take this to the ombudsman as this is now financial harrasment and I am sick and tired of Miway taking advantage of us. If I do not receive a call within the next 24 hours, consider legal action to be taken.</p>