Miway does not pay!

I do not understand why one must complain on social media or Hello Peter before Miway do what they are supposed to do in the first place! Bumped my car, did everything through the app, setup an assessment appointment with Miway’s service provider as per the app. The next day I got an approval for R16000, phone Miway as I cant even repair the bumper for 16K, they instructed me to go to their accredited service provider as per my appointment to assess the damage after which they will review the quote. The assessment was done and came to R38k, After not hearing from Miway after about 24Hours I phoned them AGAIN. Lady told me claim had been approved for R29k, I mean really, what must get fixed and what must be left because that is not enough. The Miway provider did the assessment and still Miway reduce the amount to R29k, she told me that the car is not under warranty and hence no new parts, this I know and the Miway service provider, but some parts can only be sourced from one supplier, hence the price, there are no alternatives. Now waiting for the Miway assessor to phone me after I demanded to speak to him, so that I can tell him what he should know. And with all this backwards and forwards going in circles we lost another day. Dealing with Miway is EXTREMELY FRUSTRATING. And all I want is to get my car fixed without shortcuts. I need it to be in a condition that it was prior to the damage, not some “bloudraad” solution because you want to save a few rands.