Miway does not follow up and is deceptive

Ive had 3 different cars, over 3 years and I was with miway throughout. Ive never had a claim with them. Just over a week ago, my car was thrown with a brick and as a result, it had some minor damage. I contacted Miway to assess whether to have it repaired myself or through Miway, as i'm aware that it will impact my premiums in future. (Miway quoted me R13500 with 3 weeks waiting time) and my private repair would cost almost half with less than a week waiting time. Before i made a decision, they told me that ive already lodged the claim with them and now that they are supposed to pay me, the Miway app shows that the claim is closed. I called Miway twice and asked the last guy to call me back. Up to now, no one from Miway has called or told me the case is closed. I also received no payments. My app just states that ive claimed and case closed.