SC
Sarichia C
1 reviews | Active since Jan 2015
09 Feb 2015, 15:51
Miway does not follow through with claims
On January 18 they smashed my vehicles windows, leaving me UNABLE to drive the vehicle. I immediately submitted the claim to Miway Insurance. SIX DAYS later, on 24 January they arrive to replace my windows, FINALLY! But it left me without transport for an ENTIRE week. But now i am waiting for them to install the smash and grab window film, meaning 16 days since the windows were replaced and 22 days since the accident and my car is still not fixed! Oh my word!! I HAVE BEEN WAITING 22 DAYS FOR MIWAY TO FIX VEHICLE!!!
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Replies (1)
MiWay Insurance's replyOfficial
17 Feb 2015, 16:14Hello Purplerain3636,
We hear you, and we agree - no window repairs should take this long! Thanks for bringing this to our attention. We have been in touch with the repairer and they have since apologised and assured us that your windows will be fixed ASAP! We have also decided to waive your excess and to pay for your smash and grab to make up for the lapse in service you experience, and payment has since been made.
Sorry again for any hassles you experienced and please let us know if we can help with anything else!
Kind regards,
The MiWay Team
We hear you, and we agree - no window repairs should take this long! Thanks for bringing this to our attention. We have been in touch with the repairer and they have since apologised and assured us that your windows will be fixed ASAP! We have also decided to waive your excess and to pay for your smash and grab to make up for the lapse in service you experience, and payment has since been made.
Sorry again for any hassles you experienced and please let us know if we can help with anything else!
Kind regards,
The MiWay Team
MiWay Insurance's reply17 Feb 2015, 16:14
Official
Hello Purplerain3636,
We hear you, and we agree - no window repairs should take this long! Thanks for bringing this to our attention. We have been in touch with the repairer and they have since apologised and assured us that your windows will be fixed ASAP! We have also decided to waive your excess and to pay for your smash and grab to make up for the lapse in service you experience, and payment has since been made.
Sorry again for any hassles you experienced and please let us know if we can help with anything else!
Kind regards,
The MiWay Team
We hear you, and we agree - no window repairs should take this long! Thanks for bringing this to our attention. We have been in touch with the repairer and they have since apologised and assured us that your windows will be fixed ASAP! We have also decided to waive your excess and to pay for your smash and grab to make up for the lapse in service you experience, and payment has since been made.
Sorry again for any hassles you experienced and please let us know if we can help with anything else!
Kind regards,
The MiWay Team