1 reviews | Active since Apr 2013
Miway does not do things Miway
I had a claim that went horribly wrong. After chatting to a manager in claims I was informed that the agent did not follow the process correctly and my claim was finalised within 2 days after i had a fit.<br> I then chose to cancel because this was a small claim and what would happen if I had a big claim.<br> <br> I processed my cancellation and Miway tried to force me to stay on 1 more month because of terms stated in the document. I challenged this as it is my understanding that FIAS allows the client to cancel such services when they wish to. Even mid-month. Due to the risk of being with a company like Miway i chose to move onto a greener pastures and would rather pay an additional R400 a month knowing that Im covered and some agent wont mess up my claim at Miway.<br> <br> My cancellation was processed and I was sent confirmation and informed that my cover will end on the morning of 01/11.<br> Last night Miway takes a debit out of my account that does not even relate to anything I had covered.<br> So you have access to my account details and you will simply debit me as you please.<br> Awesome. Things done Miway.<br> Thanks Miway for confirming i made the right Choice to leave your company.<br>
We need to unconditionally apologise for not getting things right initially and for the run around you experienced! Henry has since called to assist you with your policy and the refund owed to you - but it saddens us to hear you've decided to take your business elsewhere.
Please don't hesitate to give us a call if you have anything else we're able to help with.
Best regards,
The MiWay Team
We need to unconditionally apologise for not getting things right initially and for the run around you experienced! Henry has since called to assist you with your policy and the refund owed to you - but it saddens us to hear you've decided to take your business elsewhere.
Please don't hesitate to give us a call if you have anything else we're able to help with.
Best regards,
The MiWay Team
