pP
purrah P

1 reviews | Active since May 2017

01 May 2017, 13:49

MiWay does not cover ACCIDENTS but looks for excuses

<p>Hello Peter</p> <p>My claim with them is C837029</p> <p>After my accident I was called in for questioning by miway representative Jan Swanepoel and his manager. The type of questions they asked me made me wonder why the suspicion because they were more than just routine. I inquired the motives and as I felt strongly that something was up. The manager said because the cost of damage was even more than their signing off authority they have to probe. Already in my mind this was a red flag as they would be digging reasons not to cover. I was RIGHT.</p> <p>Here is a concise storyline, I was sober that I hit the kerb on an inward road going into a garage that I didn’t see as it was dark and I was taking the far right lane to the intersection of Samrand and Rietspruit road from the direction of Midrand to centurion. I was shocked on impact and instead of braking I depressed the accelerator which now made the car move fast and hit traffic signs and lights. AN ACCIDENT.</p> <p>Tracker and cellphone records confirm my version of events and also confirm I was driving at that place at 31 kph (thirty one). Jan recommended that the claim be rejected because he thinks I was travelling at 150 kph without fact saying I have been Dishonest. DEFARMATION OF CHARACTER.</p> <p>So in my mind</p> <p>- tracker data is irrelevant</p> <p>- Cellphone data is irrelevant</p> <p>- my specific version of events pertaining the incident is irrelevant.</p> <p>- Miway does not cover accidents</p> <p>- If an asset is beyond their “threshold” why do they claim to cover</p>

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Replies (5)
MiWay Insurance
MiWay Insurance's reply02 May 2017, 08:38
Official

Thanks for bringing this to our attention, we have passed your message on and someone will give you a call.

Best regards,
The MiWay Team

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purrah P's update02 May 2017, 12:59
Reviewer Update

Hi MiWay Team

Maybe I need someone who can actually look at my complaint here as the complaint was sent back to the person who I am complaining about and that actually made things worse off.

Regards

PG

MiWay Insurance
MiWay Insurance's reply02 May 2017, 13:15
Official

We are really sorry to hear that your experience with us has not been a pleasant one. One of our agents will be in touch to chat about your concerns.


Kind regards,
The MiWay Team

pP
purrah P's update03 May 2017, 10:32
Reviewer Update

Hi there

I still have not found any joy still because Athalia sad he would get back to me if she had lodged the dispute.

I still wait.

regards

PG

MiWay Insurance
MiWay Insurance's reply17 May 2017, 16:32
Official

We’re sorry to hear that you feel this way Pumezo!

Atalia has since been in touch to discuss your concerns, and she assisted in registering your complaint with our internal dispute department. Mohlago will have a look into your claim, and supply you with feedback once done. Please feel free to give us a call if you need anything else in the interim.

Kind regards,
The MiWay Team