MiWay does not communicate

Poor or No communication at all from MiWay regarding my claim. They don't send update and I' m the one who should be spending my airtime to call them to request an update with regards to my claim.

And their whatsapp or mobile app is just a waste of time.

That is not how you treat your clients, at least send email just to update your customers, why should a client call your team each and everyday just for an update to their claim.