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Ndamu E

1 reviews | Active since Sept 2024

03 Apr 2025, 11:32

MiWay does not care when you are an existing customer - I would not recommend them

As you would expect from a business driven by greed, you get 5-star experience when signing up. Once you are a customer, good luck getting hold of anyone to assist you. Funny enough after switching to a more expensive business insurance that's when I experienced the worst service. They kept telling me to get a new tracker device, which the supplier did not have! They made me pay for Business Assist which they never responded to any of my queries. After many years I have sadly realized the priority for them is bringing on new customer and neglecting their long-standing loyal customers. I would not recommend them for anyone.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply03 Apr 2025, 11:33
Official
We love winning when it comes to service. Our sincere apologies about the frustrations that have resulted from this! Your message is with the right team and someone will be in touch soonest to see how we can turn things around for you.

Best regards,
The MiWay Team