MiWay Does Not Care - No Feedback About Issues With THEIR Chosen Panelbeater

I am extremely disappointed with MiWay Insurance.

My vehicle was sent to their appointed panelbeater, Proline Express, almost two months ago after a claim. Since then it has been in and out with the same issues not being fixed properly.

Last week Tuesday it was taken in again. I was told it would be taken to Mercedes-Benz for assessment. It is now a full week later and I have received zero feedback. No confirmation if it went to Mercedes, no diagnosis, and no date for when I will get my car back.

I sent a formal complaint to MiWay Complaints and received no response at all. I had to call and escalate myself. I am being sent from pillar to post between MiWay and the panelbeater.

Proline Express was appointed by MiWay, not by me. I expected MiWay to manage their service provider and keep me updated.

I have now been without proper use of my vehicle for almost two months.

I am looking for MiWay to: 1. Have a senior claims manager take ownership 2. Provide a written update on my vehicle 3. Provide a final date for return, fully repaired

The lack of communication and accountability is unacceptable.