Miway does not care about my well being after I was hijacked

<p>I was hijacked on the 05/01/17, car was recovered by C-Track and it was taken to Aeroton SAPS. I called Miway and spoke to a rude Anel. My contract states that if the vehicle is under financed, they will settle the bank but according to Anel and Quintin I must pay an additional excess of R5000 but this addition excess was never communicated with me. Please listen to the call recording. Miway insist that I collect the vehicle, how is one suppose to drive the vehicle again after been hijacked??? My well being means nothing to them. I was hospitalized from the 24/01 to the 13/02 due to nightmares and flashbacks of the incident. I am currently on medication and booked off work but guess what?? they dont care!!!! On the 22/02, Quintin informed that the vehicle is at SMD and I will be liable for storage fees...Why am I been treated this way?? While dealing with the trauma of been hijacked and I have face Miway's nightmare. Please review this case.</p> <p> </p> <p> </p>