Miway does not care about customers complaints

I called into miway on Monday 08.feb.16 to notify them that they was a power surge in my area on 07.feb.16 and that several appliances had been affected because of this electrical outing, I spoke to Lebogang from miway she thn appoint a company called panelServices to assess the damage,I panel services contacted me to make an appointment of which I informed them that I would only be available on 10.feb.16 between 11:30-12:30 due to the strict working hours I have, they promised to send a technician to sort out the damage on the agreed date and time, on the 10.feb.16 at 11:45 I contacted panelServices to find out why they have not arrived,they informed me that the technician is on his way,12:50 I contacted them again & they informed me that the technician was not taking calls, promised to contact me shortly, at 1:40 panelServices contacted me to ask what time I am available because they are unable to reach the technician, I informed them that I was dissatisfied with the level of service,they made me wait over 2hrs & I told them that I will only be available after work at 4:30pm as I have lost potential income by being away from work, they then proceed to tell me that they are unable