MiWay does it their way not your way

I was involved in a single vehicle accident on the 9th of May and reported a claim to MiWay the next day. Miway requested I take the car to Galligha assessment center in Midrand and I did this on the 10th of May in which the assessor told me the car was a write off. I still went back with the car and the following day I received a call from Buddy Vroom the senior claims assessor who mentioned he was coming to investigate the incident and I told him all that had happened the 9th of May. He asked me of documentation for the car, my identities, Cell Phone Rica documents and asked me to complete vodacom beacon & Billing consent affidavits to determine my whereabouts the time of the accident and I submitted on the 19th of May which was their reasonable request deadline, and Almost a month and a half since the accident I am still waiting to hear from Miway and have since not gotten the courtesy car I am paying for as part of my premium. Make no mistake they are still deducting the monthly premium even though they have the car in their possession. I have made multiple attempts to get the car hire but all i get is their consultants will get back to me. I did not insure a cell phone contact I insured a vehicle that is in their possession why does it have to take months for them to owner their obligation as an insurer and either reject or approve so I can move own with my life. I will never insure with Miway ever again. C***