MiWay dismal service

I’m a very upset client because of the poor service I have received.

Policy number: ***1

I crashed my car in Limpopo on Sunday, I was my way to a wedding.

I called roadside assistance, they came , told them I need to do get a courtesy car as I am covered for it, they told me to wait till Monday. I told them I can’t because I stay in Johannesburg and I need to get home in the evening.

Had to hire a car from my own pocket , got told they’re not promising a refund.

They confirmed my refund but stated they’d refund the MiWay rates but ddnt state how much, told me to keep the car for for 5 day.

On the fourth day I started getting irritated as this hired car keeps taking money, then they informed me how much they would refund me, I spent 4500 on the hired car they are only giving me 745,41.

The agent did not explain this fully hence I kept the car, I told him had he been clear with the amount I would have kept the fat for one day and save it for the deposit on the courtesy car.

I’m faced with paying a deposit 2000 and an access amount for 4200.

I’m also being told that I have to collect my own car in Limpopo once it is fixed.

I stay in Johannesburg.

Please tell me why I should continue with my way, I am utterly disappointed and have spend so much money already.