Miway Dishonerable

Fender Bender Bumper accident on Friday afternoon, traffic lights not working, car not seriously damaged, tow-truck immediately there to assist and tow my car to Mi-way's assessment centre in Industria. Photos taken at the scene and after drop off. Out of the blue I get a call from a 'fixer' Nu Wagon, asking me for my claim details so that they can assess the vehicle damage. I said I was confused becoz surely if they were appointed by MiWay, they would have the details.. I called Miway who told me they would give the authorisation. Out of the blue I receive a mail from MiWay telling me it is a Code 2 write off and they will not be paying. I call Nu Wagon, who tell me the car IS with them but they are waiting for the accessors report !? I call MiWay again and they say the car is not with Nu Wagon but at A1 yard and I can hand over the keys and car papers, etc. FOR SMALL DAMAGE TO TO THE FRONT OF THE VEHICLE and the RADIATOR! Asked them for the Ombudsman's details... hours later still waiting. Assesor (their own suddenly) added extras to his quotation that are not needed on the vehicle and also reported pre-existing damage to the front and righ door of my vehicle ; ABSOLUTE *******! Miway; get your ACT together please! where is the proof of my car being towed somewhere else without my permission? why did you change your mind about Nu Wagon being appointed and why is Nu Wagon now not responding to my calls after telling me my vehicle is in THEIR yard ? PROOF PROOF PROOF .. WHERE what and how and when with photos! I already have all of the photos taken at the scene and now suddenly you cannot give me the details of the tow-truck driver who took numerous photos. Who is in CAHOOTS WITH WHO.. is this simply because you are not prepared to pay R42k +/- for the damages???