jN
jessica N

1 reviews | Active since Aug 2017

16 Mar 2018, 10:34

Miway Disgusting service

I have 2 vehicles with Miway and have just sold 1 and purchased another. Both my vehicles are also with tracker asper Miway requirements. One vehicle is on tracker retrieve and the other on skytrack. Now as per Miway both vehicles need skytrack…Tracker is refusing to change from retrieve to skytrack because it is a contract. As per Miway instructions I took tracker now they can’t assist with the tracking company that they requested. My premiums is amount to R1800 which is ridiculous tell me currently who can afford insurance this amount and another R400 -500 for tracker. I have spoken to Moosa who was so unhelpful telling me that there is nothing that she can do!!! I told her than this means I must take my business somewhere else and she advised she cant do anything…..what service is this??? Come on man I have been with Miway for so many years and to be treated like this is disgusting.

YUGAN ********** 910

0
Replies (3)
MiWay Insurance
MiWay Insurance's reply16 Mar 2018, 11:05
Official

We're so sorry to hear that you feel this way and we assure you that it's never our intention to cause you any hassles. We have passed your feedback on and someone will be in touch to discuss your concerns.

Kind regards,
The MiWay Team

jN
jessica N's update16 Mar 2018, 11:33
Reviewer Update
no call or feedback
MiWay Insurance
MiWay Insurance's reply28 Mar 2018, 14:53
Official

We understand your unhappiness and we’re so sorry to hear that you feel this way - please be assured that this is not the MiWay way.

Thanks for giving Busi the chance to step in and to explain in more detail the benefit of fitting the device.

Please be assured of our commitment to always deliver awesome service and please feel free to let us know if you need help with anything else!

Kind regards,
The MiWay Team