Miway disappoints me
<p>On the 8th of June I called miway to change the debit date from the 11th to the 22nd and everything went well,so on the 19th of July i got an sms saying I'm not covered of which i called on the 20th to my surprise the lady who was assisting me said I dont exist on their system,so tried searching for me manually of which i was on hold for 13 minutes till I ran out of airtime.then on the 21st I used miway's app from my phone I then discovered that my policy has a different name,I'd number,contact number. then I did an online chart with Tshivhiwa Mamphiswana who then transferred me to Lorraine who called me to email her the bank statement showing the debits from miway,she then called me on the 23th to say she'll take the matter to her manager, so I'm still left uncovered,stressed and waiting for the matter to be resolved. A client from 2013</p>
Finally the matter is resolved, thanks to innocentia kgano .
Finally the matter is resolved, thanks to innocentia kgano .
Good day Matome
We need to unconditionally apologise for upsetting you. Thanks for giving Inno a chance to step in and assist, we confirm that she has since called to discuss your concerns with you in more detail and to help. We’re happy to hear that your trust in us has been restored and that you’ve decided to stay with us. Please give us a shout if you need any further assistance.
Kind regards,
The MiWay Team
Good day Matome
We need to unconditionally apologise for upsetting you. Thanks for giving Inno a chance to step in and assist, we confirm that she has since called to discuss your concerns with you in more detail and to help. We’re happy to hear that your trust in us has been restored and that you’ve decided to stay with us. Please give us a shout if you need any further assistance.
Kind regards,
The MiWay Team