TK
Tonya K
1 reviews | Active since Sept 2020
05 Jan 2021, 14:59
Miway disappoints again.
I have been on the same claim for 15 months. I leave messages and noone responds. I send emails and am told to use another email, which i do, And it bounces back. I speak to people on a call centre and noone seems to know what's going on. I had to phone the other party involved to get the correct information. Noone gets back to me. I would like to deal with just one person, please who can sort this out.
Helpful (0)
Replies (4)0
Replies (4)
MiWay Insurance's replyOfficial
05 Jan 2021, 16:52Thank you for taking the time to share your feedback – this doesn’t sound right at all! Please be assured that we have escalated your query to the right team, who will look into what happened and get back to you with proper feedback as soon as possible. In the interim, please know that we are committed to delivering world-class service and to fixing things when they go wrong. Best regards,
The MiWay Team
The MiWay Team
Best regards,
MiWay Insurance's reply05 Jan 2021, 16:52
Official
Thank you for taking the time to share your feedback – this doesn’t sound right at all! Please be assured that we have escalated your query to the right team, who will look into what happened and get back to you with proper feedback as soon as possible. In the interim, please know that we are committed to delivering world-class service and to fixing things when they go wrong. Best regards,
The MiWay Team
The MiWay Team
Best regards,
TK
Tonya K's updateReviewer Update
05 Jan 2021, 17:01A great deal of escalation has been going on with no effect. I ask that you allocate one person to the project and keep me in the loop. Why must i phone the other party involved to get the real reason for the delay?
TK
Tonya K's update05 Jan 2021, 17:01
Reviewer Update
A great deal of escalation has been going on with no effect. I ask that you allocate one person to the project and keep me in the loop. Why must i phone the other party involved to get the real reason for the delay?
TK
Tonya K's updateReviewer Update
05 Jan 2021, 17:43Miway has just phoned. We were cut off straight after i said hello. Then i get a message that miway was unable to contact me. This service never ceases to shock me.
TK
Tonya K's update05 Jan 2021, 17:43
Reviewer Update
Miway has just phoned. We were cut off straight after i said hello. Then i get a message that miway was unable to contact me. This service never ceases to shock me.
MiWay Insurance's replyOfficial
22 Aug 2023, 07:37We don’t like that you’ve been disappointed; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly. Thanks for bearing with us and giving us a chance to turn this around for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
Best regards,
MiWay Insurance's reply22 Aug 2023, 07:37
Official
We don’t like that you’ve been disappointed; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly. Thanks for bearing with us and giving us a chance to turn this around for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
Best regards,