Miway disappointing service

<p> </p> <p>I bought my car on the 13th of November 2016.</p> <p>On the 15th of November 2016, one of Miway's clients drove into my car.</p> <p>We went to the police station and did everything that was needed to be done.</p> <p>The client then gave me the case number and I’ve send it to Miway.</p> <p>After a while i have struggled to get the correct documents and finally send everything they needed in late December.</p> <p> </p> <p>The 12 of January Miway send someone to come and have a look at my vehicle. They then said that they will pay out the money directly to me as this is a third party claim.</p> <p> </p> <p>Up until that day NO ONE FROM MIWAY will contact me regarding this matter. I had to email them and ask them what is going on as i don't get any feedback from them regarding this matter.</p> <p> </p> <p>They then rep**** me and said they can't get hold of their client. Which i understand.</p> <p>But since then i have heard nothing from them! I tried phoning the land line given on their email and there is no answer. I phoned several times.</p> <p>I then emailed AGAIN and ask them why i don't get any feedback from them regarding this matter?</p> <p>There is NO communication regarding this and i have to follow up whenever i have time. (During my working hours!)</p> <p> </p> <p>I understand that this can take time and is quite a process but the fact that they don't communicate with you at all is really unacceptable. I have to drive around with my vehicle that is scratched and that wasn’t even my fault!</p> <p> </p> <p>I don’t know how to put this whole scenario into words.</p> <p>This is my firs time doing this and I just think that they should handle this matter professionally by keeping me up to date.</p> <p> </p> <p>Miway. You are disappointing me by the way you are handling this matter.</p> <p> </p> <p> </p> <p> </p> <p> </p>