MiWay disappointing customer service

I am really disappointed with MiWay at the moment. I think it's really poor customer service to ignore completely a client... Please be careful the next time you shop for insurance.

I have sent numerous emails to the people that were handling my claim and they are just ignoring me. I was advised by another MiWay employee that I should escalate the matter to ********** if I am not getting udoates on my claim from MiWay. I did just that and got an automated message that a consultant from MiWaywould call me back within 8 working hours. It's now 2 days since I got that email from Muway. I therefore get the sense that MiWay is ignoring clients and choosing not to engage... So who do I escalate to if the people that I need to escalate to are not doing anything about the issue.

Really disappointed client.

Sandile