MiWay delays third party Claims

So, this is a feedback review of the treatment I have received from MiWay so far. I am a third party. Logged my claim in February and waiting since. I logged initially that the liabilities department have been delaying the progress of my claim since then. First we waited for Brwenton to receive my documents. Then Brenton recieved them, tried his best until this point. Now it is time for Authorization Since yesterday April, I have been calling 3 times a day for feedback of a progress update. The story is that the authorization has been sent to "Management". I call in 08:54 speak to Virginia Rasobi. Management is all in a meeting, you cannot speak to them. Brenton is not in today. I call 2 hours later, I speak to Zanele. Brenton is on lunch and management are not available. So, we follow a legal system but management is never available...in a legal department dealing with legal matters. You cannot escalate or inquire with anyone. I asked the question of who will be able to tell me where my file is sitting right now, on a desk, on an unattended mailbox or on a backlog of other emails which have not been attended to. I am not a MiWay client. I said it before. A paying client will never have to deal with something like this. I have no place to stay. I told them that I needed to sort this out before end of March as i will be leaving the province and asked for them to let me know if they suspect any delays. I am sitting on a daily rental until my car is sorted and no one can give me feedback as to what is happening. Managers are in meetings. If they are not in meetings, they are unavailable and will call but never do. Consultants dealing with the matter are always away from their workstations or on some kind of lunch. THis seems to be customer avaoidance as well as negligence and delay cause by tactics as i suspected. I wish to know, governing board can I raise this with. I have spent money on quotes and now living arrangments. Is there someone who understands what i am going through?