Miway Delaying Payment on an approved Claim since 2025

My Miway claim relates to a motor vehicle accident on the 31st May 2025,where Miway, s insured admitted fault. We were told the claim was approved and ready for payment,yet the payment was not done.After escalating the matter, we were instructed to resubmit documents, which we did,remember we were told the claim was approved before,now we are asked to resubmit documents. We were then informed that an assessor was busy with the claim,but there is still no progress, no payment and poor communication. This delay is unreasonable and unacceptable. I am requesting urgent intervention to ensure the claim is finalized and paid.Being made to wait into a new year for a claim that was already approved is unfair,unreasonable and unacceptable.