Miway definitely not customer focused

What terrible service. I moved from Outsurance to Miway because the premium worked out cheaper. Big mistake. I have to phone everyday and all that happens, after 2 weeks, is nothing. One thinks that the benefit of including a rental car is where the moneymaking lies because I didn't take it (obviously because of affordability) and now we are sitting without our car. This is what is happening for the past week and a half. Helpdesk sends a mail to the assessor....and they don't look at it/respond to anyone.