PM
Philile M

1 reviews | Active since Jul 2014

23 Dec 2016, 13:42

MIWay deceiving people by giving them option to be insured immediately and then when you claim-you get a shock of your life-C803130 by Nonhlanhla ang their lying call centre agents C803130-

<p>and now MIWAY says they finding a recording of me cancelling and yet here is the proof below from when I was told I am insured immediately. and also irregardeless of the tape-Nonhlanhla is asking me which day did I call-I think this woman has lost it and should not be working for MIWay.</p> <p>Nonhlanhla Nhlengethwa ********** />10:46 AM (2 hours ago) <br /> <br /> <br /> <br />to me, AdvDocs <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br />Good day</p> <p> </p> <p>I just got feedback from our QA department regarding your call .they cannot pick up any call</p> <p>Regarding you calling in and changing banking details they only pick a call you speaking to papa wanting to cancel the</p> <p>Policy cause you were not happy about Xoliswa Service kindly please provide us a date as to when you contacted us or the number</p> <p>You used to we can double check ,but unfortunately the is no call our statement regarding the changings of your banking details</p> <p>Hope you find this feedback in order</p> <p>Kind regards, <br />Nonhlanhla Nhlengethwa</p> <p> </p> <p>I will go as far as lawyers if I have to, but MIWAY will approve my claim to show there is some intergity left in them:</p> <p>Below is proof of the debit order deducted by MIWAy for my car being immediately insured:</p> <p>Transaction Details<br /> Miwaycolle<br />R329.06Amount<br />Transaction<br />Debit Order<br />Date<br />9 Dec 2016<br />Posting Date<br />9 Dec 2016<br />R3.40Fee<br />Description<br />Miwaycolle ********** ********** 3 Ins Prem ********** 146<br />Long Description<br />MIWAYCOLLE ********** ********** 3 INS PREM ********** 146</p> <p> </p> <p>I will also attach the report from PG Glass for assessment of my car as instructed by the call centre agent. </p>

0
Replies (2)
MiWay Insurance
MiWay Insurance's reply23 Dec 2016, 13:57
Official

We have passed your message on and someone will be in touch to assist you.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply30 Dec 2016, 15:39
Official

We need to sincerely apologise for the hassles you experienced, it is never our intention to frustrate you in any way!

Nonhlanhla has since tried to contact you, but could not reach you. We are pleased to inform you that your claim has been authorized. Please get in touch with us for clarity in terms of the way forward from here on. Please don’t hesitate to give us a call if you need any further assistance.

Best regards,
The MiWay Team