MiWay debits my account even after cancelling policy

I have had horrible experiences with MiWay.

Firstly, MiWay gave me a ridiculous excess, which was R50000. Since this was my first insurance policy, I had not fully understood what it meant, and had continued with such an unreasonable deal.

When I realised that this was a weird deal, I then started the process of cancelling the policy in August 2017. I cancelled online, only to be told that I needed to call to complete the cancellation process. It was not easy to cancel the policy, as I was made to hold endlessly for the people who would help me complete the cancellation process. Several times, I was made to hold until I was told to hang up, under the promise that they would call me back. They never called! And when I finally refused to hang up, I spoke to a lady, a Nonto Ngcobo, who told me that she had cancelled the policy.

To my surprise, MiWay debited my account again today, 23 September 2017. While I understood that it was too late to reverse the debit order that had already gone on the 25th August 2017, I do not understand why they have again debited my account. Please cancel your useless policy, and stop debiting my account. I have another insurance that I am using now, and I cant pay for a policy that is not covering me for the second month.