KT
Keith T
1 reviews | Active since Mar 2015
01 Jun 2015, 10:27
Miway Debits me 5 times and noone can explain why
I am clueless on how to refer to my recent case with Miway. i changed my banking details with you in May, you still went forward and debited the wrong account, not once TWICE. I had a conversation with some smart mouth from your organisation who promised me it will be fixed and GUESS WHAT? you went on and double debited me in my new account and yet you told me i had no cover for May. another debit order is lined up for the 2nd of June......what do you guys think i am? my policy number is ***6 please return my money and close the poorly managed insurance account!!!!!
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Replies (1)MiWay Insurance's replyOfficial
02 Jun 2015, 16:41Hello KeithTich,
We're sorry for the not-so-nice service experience recently, and for any frustration it has caused you! Thanks for giving us chance to assist - Zakheni has been in touch and we're sorry to report that she has managed to terminate your cover as per your request. Please be assured of our commitment to always deliver awesome service and we do apologise for the hiccups you've experienced!
You're more than welcome to give us a shout if there is anything else we can assist with.
Best regards,
The MiWay Team
We're sorry for the not-so-nice service experience recently, and for any frustration it has caused you! Thanks for giving us chance to assist - Zakheni has been in touch and we're sorry to report that she has managed to terminate your cover as per your request. Please be assured of our commitment to always deliver awesome service and we do apologise for the hiccups you've experienced!
You're more than welcome to give us a shout if there is anything else we can assist with.
Best regards,
The MiWay Team
MiWay Insurance's reply02 Jun 2015, 16:41
Official
Hello KeithTich,
We're sorry for the not-so-nice service experience recently, and for any frustration it has caused you! Thanks for giving us chance to assist - Zakheni has been in touch and we're sorry to report that she has managed to terminate your cover as per your request. Please be assured of our commitment to always deliver awesome service and we do apologise for the hiccups you've experienced!
You're more than welcome to give us a shout if there is anything else we can assist with.
Best regards,
The MiWay Team
We're sorry for the not-so-nice service experience recently, and for any frustration it has caused you! Thanks for giving us chance to assist - Zakheni has been in touch and we're sorry to report that she has managed to terminate your cover as per your request. Please be assured of our commitment to always deliver awesome service and we do apologise for the hiccups you've experienced!
You're more than welcome to give us a shout if there is anything else we can assist with.
Best regards,
The MiWay Team
