miway debits and service

miway so quick and fast to sell you something. after I took content cover its been a night mare with debit order running of my account.i asked for banking details to be changed which was done then the debit order are being spilt and going of both accounts for different amounts, you call them and they say it sorted. for a week same story I was advised Tuesday all will be sorted and then nothing happen till Friday they re ran 2 debits again 2 different amounts from both accounts. when you call in the consultant needs to check and for that they put you on hold for over 15 mins with out coming back to you as if you have the whole day. then they call you and tell you they will refund you and it will 3 to 7 workings days and they need bank statements. when you debiting from the account you dont need statement now to refund me the money you debited wrong I must leave what I am doing and go get statements.... I requested for a manager. I was on hold over 5 mins for that to be told he is busy on a call and will call me back. Im still waiting response. I have had over 5 debit orders run of my account for 1 months. clearly they don't know what they doing.