MiWay Debit Order Breach

I'll be honest, I am not a happy client, I have requested my Debit Order to be on the 1st of every month as per my policy, yet Miway continues to Debit in which ever day they please. What is the reason for having a date in place if this date is not followed at all? I have spoken to Collen Ntlailane who assured me that this will not happen again.

I would like my funds returned and Debited in the date written on my policy please. I do NOT wish to speak to a consultant telephonically as I have had a lengthy coversation regarding this and as far as I know, "this has been sorted out".