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1 reviews | Active since Dec 2016

27 May 2020, 16:06

Miway dealing in bad faith during claim stage

My vehicle was hijacked and later recovered by Tracker on the 19th of March 2020. Miway took possession of the vehicle to be assessed for repairs and decided to write-off the vehicle. But then I was given an option to buy it back and they give me partial payout of Rx. I took the buy-back option with the stipulated payout (email record). However, they later changed the partial payout amount to Ry because of a mistake a consultant made. As you can imagine this is now substantially lower. But this is not my problem, so I asked them to either fix my car or go back to the original agreement, which they do not want. We now heading to the 3rd month and I am still paying premiums yet they do not want to fix my car or go back to the original agreement.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply27 May 2020, 16:54
Official
We assure you that it is never our intention to upset you in any way. We have passed your feedback on to the right team, who will get back to you with proper feedback and see how we can sort this out. In the meantime, please accept our apologies for the frustration and inconvenience you have experienced.  Best regards,
The MiWay Team