VM
Vumani M

1 reviews | Active since Mar 2023

03 Feb 2025, 00:09

MIWAY

Terrible service with miway insurance. ON 06-09-2024 I LODGED A CLAIM WITH INSURANCE COMPANY MIWAY CLAIM NUMBER C*** CLAIM WAS HANDLED BY SAVANNA. MIWAY WROTE OFF THE VEHICLE AND PROMISED TO PAY ME FOR MY VEHICLE. THE REQUESTED FOR VEHICLE DOCUMENTS. I SENT ALL THE DOCUMENTS TO THEM. THERE WAS ALSO THIRD PARTY INVOLVED. MY CLAIM WAS APPROVED BUT THEY DIDN'T PAY THOUGH THEY ACKNOWLEDGED RECEIPT OF VEHICLE DOCUMENTS. WHEN I CALLED TO FOLLOW UP SAVANNAH SENT ME AN EMAIL REQUESTING NATIS DOCUMENTS OR VEHICLE REGISTRATION. SHE SENT ME AN IMAGE OF THE DOCUMENT SHE WANTED ME TO SEND. I TOLD HER THAT THE DOCUMENT WAS SENT TO HER. MY VEHICLE NUMBER PLATE WAS NIX 13330 BUT ON VEHICLES REGISTRATION IT SHOWS THE VEHICLES ORIGINAL NUMBER PLATE ND 599285. MIWAY REFUSE TO PAY MY VEHICLE SAVANNAH TOLD ME TO PAY FOR EXPIRED DISK OF THE VEHICLE OF WHICH THE DISK EXPIRED AFTER THE VEHICLE WAS WRITTEN OFF ANMD TAKEN BY MIWAY. THEY ALSO REFUSE TO PAY THIRD PARTY THOUGH THE THIRD PARTY HAS SUBMITTED ALL NECESSARY DOCUMENTS TO MIWAY. INSTEAD MIWAY OR THE PERSON HANDLING THE CLAIM NAMED MICHAEL HE DROPS THE PHONE EVERY TIME CLAIM NUMBER C*** IS QUOTED. HE ALSO DOESN'T RESPOND TO ALL EMAILS SENT TO HIS EMAIL ADDRESS THOUGH THEY SHOW ACKNOWLEDGEMENT OF RECEIPT OF EMAIL. HIS EMAIL IS ***.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply03 Feb 2025, 00:10
Official
We don’t like that you’ve been disappointed; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly. Thanks for bearing with us and giving us a chance to turn this around for you.

Best regards,
The MiWay Team