MiWay customer service is so bad I had to make Hello Peter account to complain and hopefully get my query resolved.

Please do not call me if you do not know how I got to this amount because you guys are not writing notes, you don’t know how much you are debiting me incorrectly and I keep having to explain to each new agent why it’s that amount are you guys not doing your checks before you contact me. Everytime I’m calling customer service I’m wasting my time when I explain because I will have to explain 10 more times after that before I even receive a decent response and even then my query will not be resolved. I see that you sent an SMS stating that my refund will be R1141.43. Well that’s not the amount I am due I can confirm it’s R5158,57 short. Your customer service has been nothing short of disappointing and down right frustrating and the only time that you take me seriously is when I send out these complaints and still nothing gets resolved. You state these calls are recorded for quality assurance but your performance on those calls are appalling so which begs the question what quality assurance are you doing? What calls are you all listening to if there is continuous service failure, incorrect and contradictory statements being given to me? Every call that I have taken with MiWay has left me more frustrated then the last. Do the maths before you call me that’s what you get paid to do. I’m not getting any marks for telling you the same story and I’m very sure I’m not getting marks for showing you my calculations which I have already told you about on our numerous calls. I’ll give you a hint go and look at your notes, how much you have debited me and how much you were supposed to debit me. Kindly refund me my R6300.00 and stop telling people who are not informed and did not do their due diligence to call me it only makes the situation worse than it already is.