KJ
Kamie J

1 reviews | Active since Sept 2016

26 Feb 2020, 11:57

Miway customer Service

Over the past few years Miway have contacted me on numerous occasions to try and beat my current vehicle insurance qoute.At the time I was not interested .

Recently however I contacted Bidvest who in turn provided me with a few competitive qoutes from different companies, one of them being Miway.

Miway again contacted me shortly thereafter advising that they recieved a lead from my recent enquiry with Bidvest and wanted to better the " Miway" qoute that Bidvest offered me.

I spoke to a consultant from Miway who then handed me over to someone in a senior capacity who was able to provide me with more detail about premium and cover.

I requested that the contract docs be sent to me before I signed so I can discuss with my spouse.I was informed that the discounted premium that I was qouted on telephonically will not however reflect on the docs ( but if I did sign up I would get the discounted rate and not the amount reflected on the contract) .

Almost 2 weeks later...i have not recieved the documents ....follow up calls or follow up emails.

Miway do you want my business or not.If this is your customer service before signing up makes me wonder what your customer service is like once I am a client.

Disappointed potential customer...

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