Miway, convenient denial of cancellation, more like 'theirway'

Hi

Miway provided a me with competing quote, i took them up on it on the 20th March 2018. My current insurer on the day beat the quote and i notified them of cancellation on the day of 20th May 2018.

I called the callcentre and requested for a senior agent to return my call for cancellation on the 20th and also sent an email to ********** (which is listed as their email contact for cancellation). Ref# P ********** 6.

This is now 7 days later and i cannot get a hold an advisor or response from the email request to cancel. They also do not return calls requested.

If Miway fails to cancel and acknowledge in line with Consumer Protection Act the cooling off period, they would have earned the title of "theirway" and an escalation to the ombudsman.