Miway continues to debit account despite cancellation and don't reply to email

Miway cancelled my business insurance but still continues to debit my account. I spoke to a consultant a few weeks ago to cancel and she said she could keep the profile open at a monthly fee, however I was busy and couldn't take the call that day and aksed nicely that she call the next day - she never called to discuss. Then, next thing they email and SMS - cancelled.

Then I sent an email regarding this today and they decide to keep dead quiet. Ethically, I find it very wrong to debit someones account after the service provider has cancelled themselves?

Not the way to retain clients Miway and will go legal should you decide to debit our account again.