RA
Richard A

1 reviews | Active since Mar 2020

26 Sept 2020, 05:12

MiWay continue to debit my Bank Account despite my request since March 2020 to stop after cancellation of the Insurance cover on my vehicle

Please note that I was contacted by a MiWay Consultant requesting me to change my insurance cover from Budget Insurance to theirs as well as promising me whole lot of things including low premium compared to Budget Insurance , but what I got in return was the worst nightmare ever. My car was involved in an accident resulting in a damage to both my sunroof mechanism and the radio system . This were both covered within my Comprehensive cover and I lodged a claim with MiWay , and I had to be subjected to so many interrogations as if I did the most horrible thing in my life . My claim in terms of the Sunroof and radio was rejected citing wear and tear as the reason. I mean if my car was not involved in any accident , then this would still be operational and included as extras within my cover . I had to repair and pay this out of my own pocket . I then decided to cancel MiWay by informing them about this via email and telephonically in March 2020, and then went back to Budget Insurance which was my initial Insurance Broker before being lured and misled by MiWay to cancel that .

I then notify MiWay about this and cancelled my insurance cover with them. To my surprise MiWay continued to deduct their monthly cover and I continued to reverse that and told their consultant telephonically to stop the debit order . This continued to be deducted around the 25th of every month since March 2020 to date , i.e Last one done on the 25th September 2020 despite my numerous plea to MiWay via both telephone and email in vain.

I do not have the money to pay two insurance covers at all ,

Please assist me

0
Replies (2)
MiWay Insurance
MiWay Insurance's reply26 Sept 2020, 08:54
Official
Thank you for taking the time to share your feedback with us and please know that we take it seriously. We apologise for the inconvenience and frustration you have experienced. An agent will be in touch soon to get to the bottom of this and sort things out. 
 
Best regards,
The MiWay Team
RA
Richard A's update26 Sept 2020, 12:11
Reviewer Update
Good day ,

I will wait for the call and hopefully this debit order nightmare will be something of the past.

Regards

Richard