Miway consultants not responding to my email.

I was involved in an accident with a miway client on the 28th of October 2015 and we both miway clients. I claimed third party and signed and filled in all documents. I'm currently awaiting payment to fix the car. I emailed recently asking when will the payment be made no one can give me an answer. I emailed the person who is dealing with the claim she hasn't rep**** to my mail. I now feel like everytime I lodge a claim it will take up to two months for miyway to fix my vehicle. As much as one wants to remain loyal to one insurance this kind of service discourages you to. I thought since this was an internal issue it would be resolved much quicker but I was wrong.I'm disappointed.