MiWay Consultant threatened and tried to force me to cancel my Claim!

<p> </p> <p>Hello Peter, I had a very bad experience with MiWay Car Insurance. I submitted a claim in January 2 and after few days I received an email from MiWay consultant informing me that my car is written off. I forwarded all documents and information that they needed to support my claim. After that effect there was a communication breakdown between me and MiWay and I was worried because my car was with the towing company uncovered and exposed to rain and sun. I called MiWay to complain about lack of communication and I was told that my claim is being handled by Mr Philip Lammer, eventually Mr Lammer called me to introduce himself but he did this after my complain about bad service I was receiving. Mr Lammer started his investigation, trying to understand how the accident happened. In the beginning he sounded as somebody who is genuine and authentic. Along the way he started to be judgemental and contradicting himself. He decided to request beacons and billing from my cell phone service provider because he did believe my statement. I gave him a full consent to go ahead with beacons and billing and after that he decided to hibernate. He has since just resurrected after long time being quit. It has been three months since I submitted my claim! In his resurrection, Mr Lammer called me and demanded to meet me on Wednesday the 29th afternoon. I told him that meeting with him was not possible as it was already after 16h00 and I was rushing to fetch my boys from school. He was not happy; he tried to force me to meet him and ultimately, agreed to meet him at the Edendale Mall after dropping off my boys at home. He then called me cancelling our meeting suggesting that we meet the following morning at my work, I again accepted that change and on Thursday morning he came to me at work. He told me that he received a report from accident scene reconstruction expect and the report is showing that I have been not honest to him. He said that the statement I made was incorrect and he demanded that I have to tell him the truth. He started accusing me of being dishonest, he threatened me that he will decline my claim, I will be liable for all the costs and I never have car insurance in future. He verbally abused me saying I am talking nonsense when I was telling him that I don’t have another version of how the accident happened. He tried to use all dirty tricks to persuade me in order to change my statement and he tried to force me to cancel my claim by threatening me that he was a policeman, he knows many policemen around Pietermaritzburg. He then left my office saying what we are discussing is a nonsense virtual circle. He said he will submit his report to the claims committee and my claim will be rejected. He told me that he will call me in the afternoon and inform me about the outcome of the claims committee.</p> <p>I am still waiting for him, he hasn’t called me. Instead I’ve head that he called one of my friends who was in the car on the day of the accident and he threatened her as well. Mr Lammer is now going around threatening my friends and spreading lies trying to force them to change their statements as well. </p> <p>I am wondering why MiWay decided to appoint this person to handle my claim. Why this claim has taken such a long time to be finalised? Why MiWay is bulling its clients in this fashion using Mr Lammer? I feel and believe that MiWay has treated my claim in a very bad faith.</p> <p>Regards,</p> <p>Thulani Ngubane </p>