Miway - component failure used to not cover items

I wish I could give you guys 0 out of 5 as the rating.

Logged claim on a Bluetooth speaker that is 30kgs.

The speaker just stopped turning on. They came out to look at the item and did not have tools to open the unit . They took the item and a day later I get a call stating you don't have a surge protector. This left me very confused as it's a Bluetooth speaker not a fridge or something.

I told the consultant to please review the images as there is a surge protector on the main board. She said yes I can see it.

We can't cover your claim due to component failure, I asked what cause the component to fail . Silents on the call .

She was to contact the service provider who lies on reports so miway does not pay out to clients.then call me the next day

Suprise it's three days later an im the one calling you guys

Please stop lying to us about this component failure and cover the claim the item is 13 months old and only used 9 times.

You guys are just horrible as a Service provider it's a cash grab your happy to debit but hate to help clients.

Wear and tear - lol your consultant reviewed the images and stated it's perfect 👌

They closed my claim on Monday I was not informed and didn't even receive a report email or images of the component failure due to no surge protector

Please can I have all the call recordings send to me ASAP

By the way still awaiting the email lol horrible

Please contact me as I have alot of proof to share