MiWay client for 9 years but recently they’re disappointing

I’ve been using MiWay for almost 9 years and I’ve been very happy with their service, I even referred my friends and family to join MiWay. But recently I’ve been more frustrated with how MiWay operates, I thought it was just a mistake and it’ll pass but they keep doing it repeatedly. I’m so disappointed with MiWay and I’m even considering switching to another Insurance.