1 reviews | Active since May 2014
MiWay Claims Update: C847764
<p>Good day All,</p> <p> </p> <p>I really need some form of assistance or clarity here, I registered a claim on the 6th of May 2017 re the car theft.</p> <p> </p> <p>It is really frustrating having to deal with the fact that my car was ****** and what’s even more frustrating is having to deal with the current predicament.</p> <p> </p> <p>I received a notification alerting me who is handling my claim on 8th of May 2017 and what info I should readily have to ensure that the process is expedite etc. </p> <p> </p> <p>Ever since then it has been nothing but pain reason being I do not get any proper update/feedback regarding the claim however each instance there is some form of information missing or required for validation.</p> <p> </p> <p>If you refer to attached correspondence, you will see that I have been nothing but cooperative and willing to assist but right now I feel like your employee is taking advantage of me.</p> <p> </p> <p>Surely when you investigate a claim you should have a checklist of all the required info but seemly it doesn’t come across as if Jaco has a checklist, every conversation between us is always about something missing and it needs to be provided.</p> <p> </p> <p>Who can I talk to you within your company about this, I really need closure from this but you are making it difficult for me.</p> <p> </p> <p>I really cannot take this anymore however I implore you to get someone who can wrap this up ASAP.</p> <p> </p> <p>I have nothing else to offer in anticipation to assist with this claim, I feel like I am going to be asked to provide my birth certificate or something.</p> <p> </p> <p>Please redirect this email to someone who can assist in resolving this matter.</p>
We are really sorry to hear that your experience with us has not been a pleasant one. One of our agents will be in touch to chat about your concerns.
Best regards,
The MiWay Team
We are really sorry to hear that your experience with us has not been a pleasant one. One of our agents will be in touch to chat about your concerns.
Best regards,
The MiWay Team
Apologies for the let-down on your claim Mzwandile!
Andre has since been in touch to discuss your concerns in more detail, and he explained the claims process. Jaco will keep you in the loop moving forward, and we urge you to give us a shout should you need anything else in the interim.
Kind regards,
The MiWay Team
Apologies for the let-down on your claim Mzwandile!
Andre has since been in touch to discuss your concerns in more detail, and he explained the claims process. Jaco will keep you in the loop moving forward, and we urge you to give us a shout should you need anything else in the interim.
Kind regards,
The MiWay Team
