MiWay Claims service and Communication sucks

It has been 2 months since I received outcome of this claim, and no one – not even the service providor has been in contact with me

I am very disappointed in this service and have never waited so long for my claim to be processed, and for a providor making contact with me. Due to the delay in responding to my claim, combined with the zero response from your service providor, the damage to the car is more now due to the bumper breaking off further.

I submitted my claim on the 14th of April, only to receive this outcome in May – absolutely atrocious

I want this car fixed and I do not want to pay excess

At this rate I will be cancelling my contract. I have never in my life been treated so badly by an insurer. Kelly-Ann