MiWay claims seriously dissapointing!

If there was a zero rating I would have opt for that! I moved all my policies and my families policies to MiWay a year and a half ago. They were great with persuading me to onboard but now that we have a claim its a whole new ball game. Its been 2 weeks since the accident and our claim has not even been approved yet! We logged our own claim on the app, then we got phoned and had to go through the whole claim again telephonically. A week ago I received confirmation via sms that it has been finalized and that someone will call me, the latter did not happen so I phoned them. I was told that someone in claims will call, the consultants are not available. I logged a complaint via email to their complaints email address, also no response. I phoned their head office now just to hear the same story I heard last week. Now I receive a message that they want to know when I joined my previous insurer and when I cancelled my previous policy??? Really??? Surely they should have checked this info before they onboarded me and accepted my risk. Still waiting for assistance!