Miway Claims process is embarrassing

I logged a claim with Miway for my vehicle. A person called Neo was dealing with the claim a few days later when I called them to find out what is happening they have assigned another person to the claim, a week later there's still no communication I called this insurance company to get feedback they then informed me that they have assigned an assessor who was extremely manipulative. It's shocking and disappointing that a big company like MiWay will drag their feet when it comes to settling or finalizing a claim. They have created excuses to reject my claim. I have requested recordings of my conversations with Miway regarding this claim and they are still dragging their feet to provide this information to me. Throughout the claim process, I had to phone Miway numerous times to follow up as I could never get any feedback if I don’t initiate contact. I can’t even get a logical reason for why my claim was rejected. I am definitely taking this to the Ombudsman however I do unfortunately have to start with their internal disputes process which is proving to be as useless as their claims staff. DO NOT DEAL WITH MIWAY, these are professional ******* and ********.