Miway Claims Poor

I joined Miway insurance on the 11th of August 2020. Took out car and household insurance. Unfortunate in December 2020 lightning struck and I lost almost all my appliances in my house, I replaced alot of my appliances myself and stipulated items to insurance for replacement. They send an assesor to me that came and picked up my appliances and a few weeks after that I recieved response that my claim were approved. Jippeeee what a good service. During the call I was told that my access moved up to R3500 as I was not yet 3 months with miway. My inception date on email is 11.08.2020? Then when I enquired my Technics smart television replacement as it was not mentioned I was told that no report from the assesor on this device and that I did not claim for it. I rep**** that I did indicate this on the miway app and I then called the assesor to enquire about this. The assesor assured me he send everything through to the insurance. Miway said they will come back to me. To date I have to call them again today as they do not call. Miway the company itself is excellent but the people I dealt with do not belong there as they put Miway's name in disrispute.