MiWay Claims Department

Hi Sashen

I’d like to lay a formal complaint against Mpumi Nkumbe and Tlangelani Mculu.

1. Mpumi doesn’t phone back when I requested a call back

2. Tlangelani told me over WhatsApp conversations that turn around time for call back is 3 days

3. I told Tlangelani that I’m worried if small claims are handled this way, what would happen if it’s a major claim. He just brushed me off and said noted without showing empathy

4. It’s been 7 days still no phone call from Mpumi

5. The last time I spoke to Mpumi asked if the damage fender was cover. She send me an email for R145 damge recovery from the quote. I rep**** immediately that the damage would definitely be more than that. She never bothered to phone me or reply my email

6. I was put in a situation where I have to send the forms for the claim to be paid out because Mpumi didn’t notice me as a customer. It’s like I’m bothering her, she got better things to do

Clearly I’m not your target marked with my 2016 Kia Picanto. I’m definitely moving my business for both vehicle and household insurance. Your after service is disgusting. It’s a good thing I found out with a small claim, imagine if it was a major one. Stop acting like you the only insurance company out there. Fire your lazy stuff, they’ll cost you more business. I’m definitely spreading the word among my friend and colleagues about the disgusting service from MiWay.

Mpumi And Tlangelani either hater their jobs or their lives. They worse than the cashiers at Shoprite and Boxer. You should be ashamed of yourselves for such a big company to have such rude and unprofessional stuff.

I’ve never had the same problems wIth Outsurance.

I’M SO DISGUSTED!!!!!!!!!!!!