MiWay claims department

I have lodges a claim on 8 January 2024. They were quick on assistance and on 13 January claim was approved. However, the panel eater on the approval letter is in Western Cape and I am in the eastern Cape. I have requested that this be rectified as the panel beater who assessed the vehicle has not received approval letter, yet their address is on the letter I received. I have requested that this be rectified and approval letter sent to panel beater who did quite and assesment, and to date, all I receive is promises of an agent calling me back. This has been going on for months and the claim is about to expire soon. This level of service is uneceptable and you will definitely lose many clients through this. The claims agent who is suppose to be in contact with me, had not been doing what they are suppose to and it will result in my claim being cancelled as it is only due for 6 months. Or maybe that's exactly what MiWay intends, for claims to expire. Yet it was no problem to push my premium up, for absolutely no s rice from your side at this point.

I have sent numerous mails, phoned the call centre, used the WhatsApp chat and all I get is , an agent will be in touch with you.

Will this same agent cover the payment of repairs if my claim lapses or will MiWay just throw it back into my hands and say that I have not played my part.

It is easy to make promises of great service when you asked me to join your company and move my insurance. Because it was more affordable. But within the first year, the premium is now more than what my previous insurance was. Way to play the game I suppose.

I will not let this rest as I have all the proof of contact made with yourselves, and no response to it. Even the panel beater has tried to get assistance from you by contacting you direct, to no avail. Your customer service is shocking to say the least. You WILL pay this claim, even if it lapses, because this is negligence on your side and not mine. I will take this as far up as I need to, and o can assure you I will not let it go. Unfortunately it seems that responses only come once you have been reported here. So here's to hoping this will give you a wake up call.

P.s. my claim lapses on 8 July 2024. Better hurry, if you don't want even more bad publicity. This is not a threat but a friendly warning that I am now fed up with your ****ty service.