Miway Claims card not working!! Poor customer service!!

1/3 I filed a claim with my insurer Miway and everything seemed very stress free and professional until My claim was paid out with a “claims card” which can only be used at specific retailers.

I initially had no issue with the card until it was time to use it to replace the items I had claimed for, only 1 retailer From the list could help me with studio monitors speakers and given the lockdown and work from home situation I need these urgently as they assist me in relation to my work.

I drove to the supplier and excitedly chose my replacement monitors, the problem started when it was time to pay using the claim card! The card refused to work! I called claims card and the card was activated, I was told not to leave the store and to try it again after 5mins which I did and again it declined!, i called claims card again and I was told that the pin was wrong, which it wasn’t as I had the issued pin letter in my hand, the pin was reset by claims card and I was told to still not leave the store and use the card in 5-10mins I did that again and still no success, claims card told the store to use other P.O.S machines which they did and still no success! The card declined on every machine in the store, I called again and they started blaming the store machines and sited that they will investigate the issue, I was told to wait for a call back in store which I did, at this point I was in store for over an hour or two using my airtime to try get assistance, also I really hated the fact that I am now waiting at a till looking confused without Any clear direction. I then called again and I was told that claims card is busy with the matter and I should give them time the sale agent and I agreed to set aside the monitors and I will come back once the card is fine.