Miway Claims - Appaling

I logged a claim via the Mobile app for a stone chip on my windscreen. Something went wrong with the app when submitting but received the automated response as confirmation of claim received with the claim number. I followed up in the morning telephonically to make sure all was received and what the steps/process is from here. Spoke to someone who explained that Glasfit or PG Glass are the affiliated companies I can go to, to get this fixed. At Glasfit, I provided my claim number as provided by Miway. Glasfit could not use the number. wrong details. Glasfit went ahead fixing the stone chip while I phoned Miway again to get the correct claim number. Someone else said that the claim number was sent to a different Glassfit branch. The reason why Centurion branch couldnt get the claim. She said to phone me back shortly to get the correct details and retrieve the claim to the correct Branch. More than 40 min later waiting for the call, sitting at Glasfit, I phoned again. This time another agent. This agant then told me the claim was allocated to autoboys and I need to go to them. After explaining that this is not what the first agent said this morning or that the second agent mentioned this, I asked to find out who the first person was I spoke to this morning who provided me with the process. The call was not even logged. There was no record of even talking to someone. Scary. How do Miway Audit their calls? Especially with claims?The current agent still went on that the claim was given to autoboys. Who did that? Why? I was given a choice the morining. I tried to get the agent to give me a solution to the process issue, and this could not be given. No effort even. Instead the agent told me he cant help me now because he is on lunch. Really? Im sorry for phoning the call centre number during your lunch hour. Why did you answer the phone if you are unavailable. Its not like I called your personal number. I then asked him for his name. And he dropped the call. And now its not even possible to check who the last agent was, because calls are not logged. I dont know if I would want to do business with this company anymore. Its is shocking.