Miway claim process pathetic

Just tried to submit a claim for a burgulary that took place at my house. After the agent introduced himself, we started speaking about what had happened, I explained the situation to him and stright off he asked me who in the property is over 18 and demanded their ID numbers. Why this is required is beyond me, as I am the policy holder and their personal details has nothing to do with my claim. When informing him of the POPI act he indicated that it did not apply to Miway,as it is insurance. He was not able to answer any of my questions and did not assist in submitting the claim, a total waste of time and airtime if you ask me. When requesting to speak to a supervisor or manager this agent blatently told me there is no need to speak to them, when clearly he could not handle the query, leaving my claim unresolved and unable to answer the questions I posed to him. He was constatntly demanding the ID numbers of the people living in my house, when that has nothing to do with them. I told him I could give my wifes contact number, but he rejected this offer. Again when requesting a manager or supervisor to contact me back , he said they wont be able to assist. I asked him again , as I told him taht he works under supervision and that there should be someone who will be able to assist me in processing my claim. So now I have wasted 11 minutes of my time and airtime trying to submit a claim, for a cover which I pay and its not been done.