MiWay Claim - Over a Month of Delays, No Resolution, and No Accountability

Dear HelloPeter Team,

I would like to lodge a formal complaint against MiWay Insurance regarding the unacceptable handling of my motor vehicle claim, Claim Number: C***.

It has now been over a month since my claim was submitted, yet there has been virtually no meaningful progress toward having my vehicle repaired. Throughout this entire process, I have been forced to continuously follow up with MiWay myself, making numerous phone calls and sending emails simply to obtain updates on my claim.

What is even more disappointing is that despite escalating the matter and raising concerns about the poor service I have received, there has been little to no accountability from MiWay. The level of customer service has been extremely poor, and regrettably, I have found the Complaints Department to be no more effective than the frontline customer service team. Promises are made, deadlines are missed, and I am repeatedly left waiting without any clear communication or resolution.

As a loyal customer who has faithfully paid insurance premiums, I find it unacceptable that I am still without a repaired vehicle while continuing to pay both my insurance premiums and vehicle finance instalments. The inconvenience, frustration, and time wasted chasing feedback have become unbearable.

I have exhausted every reasonable avenue available to me and have now completely run out of patience.

I am therefore demanding that MiWay provide a definitive resolution and a clear repair booking date within the next 48 hours. Should MiWay fail to do so, I believe it is only fair that the company considers reimbursing all insurance premiums paid since the commencement of my policy, allowing me to arrange and fund the repairs myself rather than continue waiting indefinitely for a service that I am paying for but not receiving.

At this stage, I am not looking for apologies or further excuses. I am looking for action, accountability, and resolution.

I trust that HelloPeter will assist in bringing this matter to the attention of MiWay's management team and that this complaint will finally result in the urgency and attention that my claim deserves.

Kind regards,

Mpho Khena Claim Number: C*** MiWay Policyholder Contact Number: *** Email Address: ***